Terms & Conditions

 

AlikiBags Terms & Conditions


Welcome to Aliki Bags website terms and conditions for use. These terms and conditions apply to this website and by accessing this website and /or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions then you may not access this website. 

 

AlikiBags will always attempt to give utmost attention when detailing colours, sizes, measurements and fabrics. Please be aware that pictorial colour representation may be affected by varying display monitors.

 

Please contact us for any back up detail questions prior to purchase. We can supply additional information and photographs if required.

Payment


We accept credit & debit card payments on line via paypal. Goods will only be dispatched once full payment has been received. 

Returns Policy


If the goods are unsuitable or faulty please contact us within 7 working days of receiving the goods by email to obtain a returns code please include your name, address & order number. The goods must then be returned to us within 14 days. Please return the goods to us at the address below confirming your returns code and specifying if you would like a replacement or refund. 

Please note – We cannot refund monies if we have not issued a returns code, therefore please ensure you obtain a returns code. Returns costs are at your own expense. 

If the goods are unsuitable then we must be able to resell the goods, so if the packaging has been damaged then we may reclaim the cost of packaging. 

You must take reasonable care of all Goods in your possession and return them to us appropriately packaged to avoid damage and in a re-saleable condition. 

• You must not use/wear goods that you are returning
• You must not try on the products wearing strong perfume or make up or a deodorant which may leave a scent or marks on the products.
• Tags should not be removed from any item. 
• If you fail to take reasonable care of the Products before returning them to us you may have to compensate us.

In all cases, items that are being returned must be in their original condition. All goods will be inspected on return. Any items received in an unsuitable condition will be sent back to you.

Please return the goods to Aliki Bags. 21 Harington Green, Formby, Liverpool L37 1PN

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • The parcel can take up to 7 working days to be returned to the above address, unless sent via special delivery.
  • You will receive a refund or replacement within 14 days of returning the goods.

 

It is essential that you obtain a proof of posting* from the Post Office.

* Without either a receipt from the courier, or a proof of posting from the Post Office, we won't be able to credit your personal account if your returned parcel goes missing, so please keep it in a safe place. Your receipt / proof of posting will contain a unique reference number that you should quote if you have a query. Please keep this until your statement shows that your return has been credited.


This returns policy does not affect your statutory rights in respect of defective Products.

 

We are unable to process any queries regarding orders over 60 days. 

Faulty & Damaged Goods


Our policy on returns does not affect your statutory rights as a consumer. If the goods are received damaged then we will offer you a full refund or if you prefer an alternative product. 

In such a case please contact us by e-mail. Please note that you must notify us of any damage within 48hours of accepting delivery. When returning goods, please enclose all the packaging, instructions, leaflets etc, together with a brief explanation of the fault.


Privacy Policy


AlikiBags maintains very high standards for the protection of your privacy over the internet. The purpose of this statement is to explain what information we collect and how we deal with it. 

We only use the information we collect lawfully. We aim to safeguard the privacy of all are users while providing a high quality of personal customer service. When you buy from us, we ask for information such as your name, e-mail address, delivery address, contact details and credit / debit card details. We keep a record of some information so that we can we recognize you as a registered customer. 

We do not sell or disclose any information obtained about you to anyone outside of our company, unless it is required by law, or disclosure is necessary to protect the safety of customers, employees or property. 

General


We reserve the right not to process any order that we deem unacceptable. In such circumstances we will refund the full amount. We reserve the right to alter our terms and conditions, products and prices without giving prior notice. It is your responsibility to check whether there has been any variation to any of our terms and conditions. AlikiBags cannot guarantee that our website is free of any discrepancies. We do not make any warranties that our site is free of viruses or other disruptive properties. We therefore cannot be held responsible for errors or omissions. All warranties, whether made expressly or by implication in respect of this website or the content, information or products included in the website including, without limitation, warranties regarding merchantability and fitness for specific purpose are hereby excluded as far as permitted by law. This does not affect your statutory rights as a consumer. Our liability in contract, negligence, tort, pre-contract or other representations or otherwise arising in connection with the supply or contemplated supply of goods shall be limited in aggregate to all the sums paid by you to us. We cannot be held liable for any consequential or indirect loss, whether this be loss of business, profits, or damages of any kind whatsoever in contract, tort or otherwise arising out of use of our website or the products and services offered. Nothing in these purchase terms shall exclude or limit liability for death or personal injury resulting from our negligence or fraudulent misrepresentation. Our terms and conditions are governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English Courts.